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Making Digital Outcomes and Specialists better for you (Part 2)

User feedback is an essential part of our work to improve Digital Marketplace for both buyers and suppliers. In our last post, we spoke about some of the things we’ve already done for our users to help make things better.

Establishing the Feedback loop for the Digital Marketplace

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In the Digital Marketplace team, we’re developing a measurement ecosystem for our service. By collating meaningful data from user research, website analytics, on-site feedback, helpdesk data, cost data and social media metrics, we’re able to understand user needs and develop …

June Update

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I was recently interviewed by Computer Weekly and one of the key messages was that we need to talk about a wider programme for transforming the way in which the public sector buys digital services