Mark Branigan

Redesigning Digital Services: How user research is helping

Posted by: Mark Branigan, Posted on: 3 July 2015 - Categories: Buyers, Digital Marketplace, Digital Services framework, Suppliers

It’s our aim to make the Digital Services framework fit the user need.

User Research for Digital Marketplace

Posted by: Mark Branigan, Posted on: 30 January 2015 - Categories: Buyers, Digital Marketplace, Suppliers

Since beginning our work on the Digital Marketplace, we’ve had many discussions with buyers and suppliers. Through this we understand some of the drivers and some of the challenges faced by all users. In the user research studio here at …

Searching by Browsing

Posted by: Mark Branigan, Posted on: 27 June 2014 - Categories: Digital Marketplace

Katie and I have been testing prototypes for the build of Digital Marketplace for a few months now and over this time we’ve become used to seeing the majority of people using “Search” to explore the catalogue. But in our …