Mark Branigan

Redesigning Digital Services: How user research is helping

Mark Branigan, 3 July 2015 - Buyers, Digital Marketplace, Digital Services framework, Suppliers

...when they’ve completed it. Let the details evolve Like in user research where trying things out, gathering feedback and iterating is key, the buying and supplying process is about having...

User Research for Digital Marketplace

Mark Branigan, 30 January 2015 - Buyers, Digital Marketplace, Suppliers

Since beginning our work on the Digital Marketplace, we’ve had many discussions with buyers and suppliers. Through this we understand some of the drivers and some of the challenges faced by all users. In the user research studio here at …

Searching by Browsing

Mark Branigan, 27 June 2014 - Digital Marketplace

Katie and I have been testing prototypes for the build of Digital Marketplace for a few months now and over this time we’ve become used to seeing the majority of people using “Search” to explore the catalogue. But in our …

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